SMS |
May 8, 2009, 12:39 pm |
| I wonder if Rick's car, lost in the shop, was part of the deal. | |
DC33 |
May 8, 2009, 5:19 pm |
| so is this a good thing or bad? is MAG good or do they suck ass? and what is poor Rick gonna do about his car and how are they gonna handle it?!?! | |
doltmo |
May 8, 2009, 6:51 pm |
| I heard the first rumors about this 3 weeks ago. The two service techs at LO, Parker and Eric, will be moving to MAG. Steve Evans, the chief sales guy, may or may not move to MAG. They apparently want him to cover 7 other car lines in addition to Lamborghini. Not sure if my car will move to MAG or not. Being left behind in the empty LO building certainly won't slow down the rate at which it's currently being fixed. LO apparently has phones that only work on incoming calls; they are incapable (or don't know how) to make outgoing calls. Maybe the people at MAG know how to dial out and I can find out what's going on with my car. | |
tony513 |
May 8, 2009, 8:21 pm |
| I've heard MAG is very good with customers, but I have no personal experience with them. And I agree they knew it was coming so they weren't in a rush to fix (Rick?)s car and just let MAG deal with any troubles they have been having. So who knows they could get it fixed very soon if they want to get off on a good note with the lambo customers | |
andrew |
May 9, 2009, 3:38 pm |
| Are MAG and LO right next door? I thought they were already the same | |
doltmo |
May 9, 2009, 6:09 pm |
| No. MAG is in Dublin, just off of I-270. Lamborghini Ohio is in Marysville, about 15 miles further west on Hwy 33. | |
doltmo |
May 11, 2009, 12:43 pm |
| They got my car put back together on Friday and I got the call today to come get it. They "think" it's shifting better, but they want me to put some miles on it and confirm that it's OK. We'll see. I'm flying over tomorrow (Tuesday) to pick it up. By the way, Lamborghini Ohio is quickly turning into a ghost town. They couldn't get my car out of the service bay today because their semi trailer was in there getting all the Nelson Auto Group decals removed. And they couldn't clean up or detail my car because MAG came by on Saturday and took all the car cleaning supplies. The service techs are in Boston for training and Steve Evans is the only one home. Looks like I may be their last customer. | |
DC33 |
May 11, 2009, 6:30 pm |
how fitting ![]() | |
doltmo |
May 12, 2009, 11:47 am |
| Got my car back today. The problem with the transmission is still there - if not worse - after sitting at the dealer for 9 days shy of 6 f---'in months. A total waste of time and money. Kinda weird driving the car - I need to learn how to drive it all over again. Anyhow. LO is an empty building now. Mine was the last customer car to leave.... Last one out, turn off the lights. | |
fiorano94 |
May 12, 2009, 11:48 am |
| Sorry to hear the car isn't as it should be, Rick. Hopefully this BS will get fixed...soon. | |
tony513 |
May 12, 2009, 6:12 pm |
| that's rediculous that it's taken that long for basically nothing to get done as far as fixing your car. What exactly happened to it? I remember reading another post about the transmission fluid they put in was wrong or something, and it's the only one to have that problem | |
DC33 |
May 12, 2009, 6:31 pm |
| wtf?!?!? how in the hell could they give it back with the same problem?? is it back at your house, or did you just pick it up and drop it off at MAG?? maybe a personal visit to Boston is in order, of coarse first class and comped by Lamborghini | |
doltmo |
May 13, 2009, 12:19 pm |
| It's been a long ordeal, but I still have some hope that Lambo will get the problem fixed. They do have an interesting way of solving tricky situations like this - the best I can tell, the corporate policy runs something like this: (1) Test drive the car and tell the customer the problem doesn't exist. (2) Keep telling the customer this four about 4 weeks, then if the customer still insists that there is a problem, open up the transmission and replace everything that has a part number. This process should take another 4 weeks. (3) Give the car back to the customer and tell him it's fixed. (4) If the customer says otherwise, deny that the problem exists and hope he goes away. Repeat for another 9 weeks. (5) If the customer continues to complain, tell the customer to bring the car back and agree to "look at it again". (6) Do nothing for about 3 months. Hope the customer forgets he has a car . (7) When the customer calls asking about his car, do not return the phone call. (8) If a salesman picks up the phone by mistake when the customer calls, make sure he tells the customer you're "working on it" but haven't been able to "duplicate the problem". If the customer tells you exactly how to recreate the problem - ignore him, or do the exact opposite when test driving the car. (9) Repeat step 8 until the calls stop or the customer shows up at your door. Only then do you make any attempt to duplicate the problem. (10) Get the factory rep involved in the decision making. The time zone difference between Boston and Italy is a great way to drag out this process. Make sure it takes at least three days to get a question to the factory rep and allow another week for the response. Only ask one question at a time. For example, "How are you today Guido? and "How's the wife and kids?" should be two separate calls. Do not combine these into one. With practice you should be able to stretch this process out for several months. (11) Replace what's already been replaced, or replace things that have nothing to do with the customer's problem. If the 3rd gear syncho is still acting up after it was replaced - replace it again. If that doesn't work, replace the reverse synchro and see if that helps. (12) Repeat step 11 until the dealership goes out of business. Only when the customer's car is the only asset left in the empty building do you give it back to the customer. Tell him the car is "significantly better". (13) Cover you ears as the customer drives away to muffle the sound of synchro gears grinding. (14) Congratulations. The problem is no longer yours. | |
andrew |
May 13, 2009, 1:10 pm |
| Oh man, sorry about the car but that is the best post ever. You have to post that on Lambo power and Ferrari chat | |
doltmo |
May 13, 2009, 1:42 pm |
| No. It's intended for the limited audience on this forum. While there is a lot of truth to the post, there was a lot of frustration venting as well. Underneath all the sarcasm there are some bright spots: Parker Moffit at LamboOhio was the ONLY service tech (out of the 4 that looked at the car) that took the time to duplicate the problem per my instructions. And Jonathan Kirshtein at Lambo America (in Boston) has been in contact with me several times a week to assure me that the problem WILL be fixed. They covered the cost of cracking open the gear box the second time and replacing a bunch of parts - probably setting someone's expense account back to the tune of $10K. And now Jonathan's got to convince Guido to cough up another $31K to send out a completely new gearbox. This is all on a car that's out of warranty. I'm still 10 to the 10th pissed off about losing out on 6 month's use of the car, but bitching about that isn't going to bring that time back. | |
DC33 |
May 13, 2009, 2:42 pm |
| thats f*cked up beyond belief!!! stay quiet till its done then post on Lambo power and be cheerful to MAG for finally fixing it ![]() its sad Lamborghini is treating their customers like Ferrari does ![]() | |
HoleInOne |
May 13, 2009, 3:31 pm |
| I hate to show my age but back in the muscle car days when you had a problem they couldn't quite solve, the best thing to do was run the sheit out of it until something blew up. It was easy to fix then because it was broken beyond repair. I had a friend with a 426 hemi that was having engine problems and getting a lot of lip service from the dealer so he placed a brick on the accelerator until the engine blew then Chrysler replaced the engine under warranty. Problem solved. | |
DC33 |
May 13, 2009, 6:52 pm |
for a tube of a car with a sourced engine its even more overpriced than a Lotus great car still ![]() | |
excessive81 |
May 14, 2009, 7:01 am |
| man that sucks!!!!! i was wondering what had happened with you r car....guess nothing wtf! will a t56 bolt up lol | |
Duz185 |
May 14, 2009, 2:20 pm |
| That's really funny Rick, but its not. Hate to hear all the crap you had to go through. So is Lotus amazing, or shit? Or just some amazing shit? ![]() | |
DC33 |
May 18, 2009, 6:26 pm |
| well my cars gone till probualy about July when they put the clear bra on they didnt let it cure for 30 days and messed up the paint so they are going to repray it again and let it cure. I think my car caught something from being in Rick garage ![]() Theyve had my car since like late Feb or early March Im asking for a loaner, we shall see what I get. Hopefully oa LP640 or Gallardo ....or atleast a Lotus ![]() | |
tony513 |
May 18, 2009, 7:40 pm |
| get a Phantom as a loaner! | |
DC33 |
May 18, 2009, 8:08 pm |
I dont think they sell RR ![]() it would be pretty funny though, I would park it out infront of my home for the month since it wont fit in my garage ![]() or next to the van you know, I havent really driven the Diablo since like Aug or Sept of last year. Just a handful of times to move it around to cycle the fluids since then ![]() Im Rick Jr at this point ![]() atleast for the last 3 months it doesnt matter that theyve had it since its either been raining or Im working | |
doltmo |
May 19, 2009, 5:08 am |
| So does this mean that you won't get you Diablo back until Lamborghini Chicago goes out of business? | |
tony513 |
May 19, 2009, 8:22 am |
| Haha ^ And I thought they did have RR, oh well | |
DC33 |
May 19, 2009, 6:54 pm |
doltmo wrote ![]() So does this mean that you won't get you Diablo back until Lamborghini Chicago goes out of business? ![]() | |
DC33 |
May 19, 2009, 6:55 pm |
fock!! when is that?? dont make me have them ship it down here, roll it off the trailer for the show, and roll it right back on and up to Chicago again lol | |
Duz185 |
May 20, 2009, 9:04 am |
You don't have to go to those extremes. I can just take a picture of my plaque and blow it up for you to put on your wall. ![]() | |
SMS |
May 20, 2009, 12:38 pm |
| LOL!!! One unfortunate Gallardo transmission.... $31,000 Two crappy Diablo paint jobs, clear bras and service.... 4 months. William offering his show plaque to Dan... PRICELESS! | |
DC33 |
May 20, 2009, 5:41 pm |
| it gets better Now I gotta pay for the paint job. They orginally tried to charge me $3600 after they told me it would be $2400, the finally agreed to let me pay 2400, lucky me. Last week John was so sorry for everything he not to worry about anything and I didnt have to worry about the bill, SUPER!, now hes saying he didnt say that. Im not one to mishear that Im getting something for free for all this crap but Im ok with having to pay, afterall I am getting a freshly painter bumper and what not, no way in hell am I paying anymore though for all these mistakes. now, I had wanted a loaner, now that Ive lost 3 great months of driving due to their mistakes Im going to freaking DEMAND it. they did offer to pay for a rental car for me , they didnt like my idea of renting a Lambo for 3k/day hes trying to call around ahook me up with a Lotus now after denying me a LP640, Superleggera, Ford GT, and Bentley Arnage. Time to yell at the GM I guess ![]() I still like John though, so hopefully everythign works out ![]() | |
CL65Captain |
May 28, 2009, 8:48 pm |
![]() Lexus now says they ARE GOING TO RELEASE the LF-A. Estimated price ~$200k, 50 units produced, 550hp V-10. Apparently they weren't happy with the 199 mph top speed, so the delay in development was due to tweaking of the aero which now yeilds a 216 mph top speed which is good enough for a Toyota. Betch ya it starts every time, the syncros won't grind and the only time it goes to the dealer would be an oil change. Oh, kind of like my NSX. ![]() | |
DC33 |
May 29, 2009, 7:29 pm |
| theyre actually gonna release that?? I smell a flop no poser will buy a paddle shifter toyota, they buy the ferrari and lambos btw, the lotus is out now ![]() they are sending a Ford GT on Monday ![]() or so they say....... | |
CL65Captain |
May 29, 2009, 8:39 pm |
Red is the fastest. ![]() | |
DC33 |
May 30, 2009, 4:37 am |
oh the unmatched reliability and sleepless nights those car have caused for ferrari that emurse the pic!! you have great taste!! they're sending me an all red one btw ![]() | |
DC33 |
May 30, 2009, 6:23 pm |
| OMG!!! http://www.auction123.com/showroom/Lamborghini_Chicago/2008/Lamborghini/Gallardo/Superleggera/ZHWGU43N58LA06804.html?showroom_dealer=7913&wait=false | |
tony513 |
May 30, 2009, 7:44 pm |
| BUY IT ASAP! | |
DC33 |
May 31, 2009, 5:25 am |
no way in hell am I paying 180k for a car that probualy worth 150k cause it only has 100 miles on it Ive seen similar selling around 160 and with so very few people wanted a 6 speed its worth even less for some reason. Ill go test drive it and make an offer and maybe they will bite......then again I may be smitten with the FGT. maybe say bye the NSX and Diablo and hello to the FGT and SL ![]() | |
OFL |
Jun 8, 2009, 7:27 pm |
| Nevermind. Don't want to piss anyone off. | |
SMS |
Jun 30, 2009, 9:13 am |
| Rick, Since I last heard anything about the car, you had a track day event. Did the trans do ok at that? | |
doltmo |
Jun 30, 2009, 1:01 pm |
| I got back from Pocono a week ago.. Car did OK, but 3rd gear is still screwed up. Fortunately the track at Pocono doesn't require a lot of gear shifts. There's only one down shift (6th to 2nd) when you pull into the infield off the back stretch of the NASCAR track. From that point it's all upshifts. I think I may have fallen off the radar screen at Lamborghini, so it's time to start making more noise. They're hoping I'll just "go away". | |